Apr 03 2021

Office Procedures Update, April 5, 2021

Dear Clients: 

We continue to face unprecedented challenges in the battle against Covid-19. The situation continues to evolve, and therefore our response must also.   In an effort to protect the people and animals in our community, and in response to guidance from the Office of the Governor, the Pennsylvania Department of Agriculture, and the Pennsylvania Veterinary Medical Association, as of April 5, 2021 we are updating our protocols in the following ways:

  1. If you are sick, stay home. If you are quarantined, stay home. 
  2. Londonderry Animal Hospital, like other veterinary facilities nationwide, are currently experiencing extremely high demand for all types of veterinary services. We appreciate your patience and understanding as we try to accommodate the needs of all our patients despite major disruptions to normal operating procedure.
  3. We are now able to resume limited in person visits, but will continue to minimize person to person contact and foot traffic in our facility. Our lobby will be closed.  Only 1 person will be allowed in the building for all appointments scheduled with the veterinarian.  That person must wear a face mask that covers both the mouth and nose at all times.  If you wish, others are welcome to join virtually by speaker phone or other electronic means. 
  4. For all appointments, please remain in your vehicle and call from there to let us know you have arrived. We will notify you when an exam room is ready, or collect your pet from the vehicle as appropriate.
  5. For clients who prefer to wait outside, anyone who is unable to comply with the 1 person limit, or unable to wear a facemask properly, we will continue to offer “curbside” care. We will collect your pet from the vehicle, examine your pet in the hospital, and call you to discuss the findings.
  6. Appointments that are not scheduled with the veterinarian will be conducted “curbside.” A staff member will collect your pet from the vehicle and return him/her to you when the services are completed.
  7. If you normally obtain prescription or other diets from us, we can set you up to receive food shipments direct from the manufacturer. Please call for information.
  8. If you are picking up medication refills, please call us from the parking lot to make payment arrangements. We will deliver the item(s) to your car.  You may also order refills from our online store at www.londonderryvet.com.
  9. It is extremely rare for pets to contract Covid-19, and there is no evidence to suggest that pets can transmit COVID-19 to humans. However, common sense dictates that if you are sick you should avoid contact with pets as much as possible, including petting, snuggling, being kissed or licked, and sharing food. If you must care for your pet or be around animals while you are sick, wash your hands before and after you interact with pets and wear a facemask.

Lia Belanger, DVM |

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