Dear Clients: 

We are facing unprecedented challenges as we cope with increasing COVID-19 infection rates in our area.  The situation continues to evolve, and therefore our response must also.   In an effort to protect the people and animals in our community, and in response to guidance from the Office of the Governor, the Pennsylvania Department of Agriculture, and the Pennsylvania Veterinary Medical Association, as of November 22, 2020 we are updating our protocols in the following ways:

1. If you are sick, stay home. If you are quarantined, stay home. 
2. We are experiencing increased demand for all types of veterinary care. This has resulted in scheduling delays for wellness care, higher than normal call volume, and increased wait times during many appointments.  We appreciate your patience and understanding as we try to accommodate the needs of all our patients despite major disruptions to normal operating procedure.  
3. All appointments will be conducted curbside. Please call from the parking lot when you arrive. We will collect your pet from your vehicle, examine your pet in the hospital, and call you to discuss the findings. We encourage you to consider the weather and be prepared to spend some time in your vehicle.
4. If you normally obtain prescription or other diets from us, we can set you up to receive food shipments direct from the manufacturer. Please call for information.
5. If you are picking up medication refills, please call us from the parking lot to make payment arrangements. We will deliver the item(s) to your car.  You may also order refills from our online store at www.londonderryvet.com.
6. It is extremely rare for pets to contract COVID-19, and there is no evidence to suggest that pets can transmit COVID-19 to humans. However, common sense dictates that if you are sick you should avoid contact with pets as much as possible, including petting, snuggling, being kissed or licked, and sharing food. If you must care for your pet or be around animals while you are sick, wash your hands before and after you interact with pets and wear a facemask.

Let’s all do our civic duty and work together to keep each other safe!

Sandra Cartelli